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Monday, September 23, 2002
I'm pissed... But let me tell you why... (It's not juicy personal stuff... just work drama I need to vent about...) For those of you that don't know... I work for a graphic design agency. We recently designed a few projects for one of our bigger clients. Once we got the design approved, we handed our files over to another vendor who is responsible for production (i.e. printing). In this case, the client had chosen the vendors (*not* someone who we would have chosen) and *all* of these projects were completely screwed up while under their supervision. We, out of the goodness of our hearts, worked overtime to try and help these vendors with problems they were having... problems that we were *not* responsible for. NOW, the production vendors have already invoiced DOUBLE for the projects even though *they* screwed up the initial run of the jobs. So, this is technically a $30,000 loss to our client if they pay the invoices as submitted. Instead of negotiate with the vendors to drop the price on the invoices because of *their* mistakes, our client's accounting department just paid them. Now that they've realized they took this loss they are trying to collect their money in other ways... namely trying to make *us* pay the $30,000... since we have the unfortunate distinction of invoicing our services after the other vendors. I'm sorry, but I have a hard time just being nice and taking responsibility for problems that weren't ours. But the general consensus around our office is that in the long run we should take this hit because it will salvage our working relationship with the client. And the client *knows* that its not our fault which is why I can't understand why they are asking us to do this. We're not a large office... $30,000 is a lot of money to us! So we compromised and made a proposal... 'We'll take responsibility for half of the money.' The response? 'We're very disappointed that you won't take responsibility for the whole amount, especially since we're willing to be flexible and extend the agreement out over two years so that you have more time to make it up.' This to me reads, 'We're sorry we're asking you to take it up the ass, but we'll use lube... we promise.' So now we're waiting to see what THEY have to say for themselves, i.e. their counter-proposal. And in the end, if we can make clear that we are NOT responsible for the problems AND if we lock them into an agreement for hundreds of thousands of dollars worth of project work that we can 'give them a break on' to make up the money, then I suppose all will be fine. I just broke one of the blogger rules that Lori showed me last week... never blog about work stuff... | private feedback | |
Hey! I'm Shane... a proud gay progressive Democrat who has recently relocated to New York City from Ithaca, NY. As I am no longer in Ithaca, I haven't quite decided the fate of this blog. Drop me a line!
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